Frequently Asked Questions

Everything you need to know about G2 Esports official gear and orders.

How long does shipping take for pro jerseys?

Standard shipping usually takes 3-7 business days within Europe and 7-14 business days for international orders. Please note that customized jerseys with player names require an additional 3-5 days for production.

Can I return a customized item?

Items that have been personalized with custom nicknames or specific player branding are made to order and cannot be returned or exchanged unless there is a manufacturing defect.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort to ensure a secure checkout process.

How do I find the right size for my G2 apparel?

Each product page features a detailed size guide. Our pro kits are designed with an athletic fit; if you prefer a looser feel, we recommend ordering one size up from your usual measurement.

Do you ship your esports gear worldwide?

Yes, the G2 Shop ships to most countries globally. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.

How can I track my order?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your G2 loot right to your doorstep.